Acceptance of your North Lakes Embroidery Order Estimate

By confirming your digitising / embroidery purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested IN FULL, no refund can be given, however a store credit will be issued for future item(s), should the current embroidery transaction not be followed through totally by the submitter (you) at the time of submission of an online order through the www.northlakesembroidery.com.au website.

If an order placed through our site is rejected, we will endeavour to notify you in a reasonable time frame after your order was submitted. We may also ask you to confirm or provide additional details to then enable us to process any orders made through the site.

Supplied Items

Should North Lakes Embroidery be required to supply items to be embroidered in your order i.e. merchandise / clothing items, or promotional products (caps / hats), etc. from our preferred suppliers, please allow for delivery shipment (at least 10 working days) for the items to arrive at North Lakes Embroidery, from the receipt of your order confirmation and FULL payment. Delivery is subject to stock availability and this possibly may extend up to 30 days (or more) depending on the items selected from our supplier catalogue links on the North Lakes Embroidery site. We will endeavour to advise you notice A.S.A.P of any extension should it arise once it comes to our attention there is supply issue.


Any Estimates for merchandise / clothing or promotional products (caps / hats), etc. items are to be recognized as just that and are subject to change and are not binding.
Should any variations occur from the original estimate, (i.e.: – ordered items are on back order and not currently available in the near future), or (your selected items are not stocked in sufficient quantity at our suppliers to fully complete your order), North Lakes Embroidery will endeavour to advise you A.S.A.P and suggest alternative options so that your order can be then completed. Additional charges may be required should any necessary replacement items exceed the original estimate amount.


ALL orders MUST be paid for IN FULL prior to your order being validated and commenced, this being (inclusive of any digitising set up fees, any required associated artwork rework fees, and any related delivery / postage charges). Supplier prices are subject to change without prior notice to North Lakes Embroidery, are out of our control and will be required to be passed onto the customer (you) accordingly should they occur.


No warranty on the embroidery stitching can be claimed if it is damaged due to cleaning agents, abuse or mistreatment in any way, resulting in the stitching being discoloured or physically damaged. We only use premium quality thread to give the quality your logo / design deserves.

Warranty on any merchandise / clothing / promotional items are at the sole discretion of the supplier from where the items were sourced. North Lakes Embroidery cannot be held liable for any damage to or caused by, or failure of sourced items.


Delivery charges are payable in addition to the original purchase price for the embroidery and items selected. A number of different delivery methods may be used depending on your location. Within Brisbane, most deliveries will use a courier, outside of Brisbane options like Australia Post may be used for delivery, being more economical. Your location and delivery are calculated in your order estimate.

If by courier, items will not be delivered to an unattended address. The courier system requires a signature and payment (freight – on) at the delivery address supplied. If no one is available to sign or pay, the items are then the sole responsibility of the owner to collect the items from the courier depot and or then pay any additional re-delivery charges that may be incurred. You also agree that you may incur additional charges for express or urgent deliveries, or bulk / large / heavy and or awkward items to be shipped (in excess of the standard shipping charges outlined in your work order estimate).

North Lakes Embroidery cannot be held responsible for any delays or items lost in transit.

All completed items that have been selected for delivery are dispatched during business hours Monday to Friday. Turnaround times may be extended during peak times of the year.


North Lakes Embroidery regrets that once an order for embroidery digitising has been validated, it cannot be changed or cancelled. Further digitising changes (unless very minor) will regretfully incur further charges. Please ensure you are totally satisfied with your


We welcome any feedback or comments about our website or services we provide our clients.

Please contact us at info_orders@northlakesembroidery.com.au or call the North Lakes Embroidery Team on (07) 3886 2351 or 0438 469 175 Monday – Friday from 9:00 am to 5:00 pm.

Use of Materials

All materials / content you see and hear on this website, including page headers, images, illustrations, designs, icons, photographs, audio clips, video clips, and written and other materials that are part of this website (collectively, the “Materials”) and the website itself are provided by www.northlakesembroidery.com.au solely for personal, non-commercial use by the users of this website.

Your use of our website constitutes your unconditional agreement to follow these rules and be bound by these Terms and or Conditions. If you do not agree with any of these, discontinue to use the website.

If you need any clarification of the Terms and or Conditions, please contact us by email at info_orders@northlakesembroidery.com.au.

By accessing, browsing or using this website you acknowledge and agree to be bound by all of these Conditions. We reserve the right to amend or update the website content, any Terms and or Conditions at any time without providing prior notice to you.

Use of this Site

By accepting all of the Terms and or Conditions through your use of our website, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use our website only under the supervision of a parent or legal guardian who agrees to be bound by these Conditions. North Lakes Embroidery does not intentionally collect personal information about children under the age of 13.

Children under the age of 13 may not use our website and parents or legal guardians may not agree to any Terms and or Conditions on their behalf. If you are a parent or legal guardian agreeing to these Terms and or Conditions for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of our website, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these Terms and or Conditions, do not use this site.

All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information may constitute a breach of these Terms and or Conditions.

Site Security

Users are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  • accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to this website, overloading, “flooding”, “spamming”, “mailbombing”, or “crashing”;
  • sending unsolicited email, including promotions and / or advertising of products or services; and
  • forging any TCP / IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this website other than means available on this website and other than generally available third party web browsers (e.g. Netscape Navigator, Microsoft Explorer, Mozilla Firefox).


We have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Warranties and Disclaimers

North Lakes Embroidery intends for the information and data contained on this website to be accurate and reliable, however, the information and data are provided on an “AS IS,” “AS AVAILABLE” basis, without representations or warranties of any kind.

Virus Warning

All care is taken to ensure that the website and www.northlakesembroidery.com.au data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Limitation of Liability

Under no circumstances, shall www.northlakesembroidery.com.au or any of its employees, directors, officers, agents, vendors, or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This is a comprehensive limitation of liability that applies to all losses an damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortuous action.

If you are dissatisfied with this website or any content on this website, or with these Terms and or Conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

Foreign Countries

North Lakes Embroidery will NOT transfer your personal information to foreign countries without your express or implied consent.


By accessing and using this website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of Queensland, Australia.